Shipping policy

This Shipping Policy explains how Pawplix processes and ships orders.

1. Order Processing Time
   Orders are processed within 1 to 3 business days. Processing time does not include shipping time.

2. Shipping Locations
   We currently ship within the United States. International shipping availability may change in the future.

3. Shipping Time Estimates
   Standard shipping usually takes 5 to 12 business days after dispatch. Delivery times are estimates and may vary due to carrier delays, weather, or customs clearance.

4. Shipping Costs
   Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes or duties are the responsibility of the customer.

5. Order Tracking
   Once your order ships, you will receive a tracking number via email. Tracking updates depend on the carrier.

6. Delayed or Lost Shipments
   If your order is delayed beyond the estimated timeframe, contact our support team. We will assist with carrier inquiries. Pawplix is not responsible for delays outside our control.

7. Incorrect Address
   Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided at checkout are not eligible for free replacement or refund.

8. Damaged Items
   If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. We will review and provide a resolution.

9. Policy Updates
   This Shipping Policy may be updated at any time. Changes apply to future orders only.